Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our return and refund policy.
Return Window
You have 30 days from the date of delivery to return your items.
• Items must be unworn and with original tags
• Original packaging preferred
• Return shipping costs may apply
Refund Timeline
Refunds are processed within 5-7 business days after we receive your return.
• Refunded to original payment method
• Cash on delivery orders receive store credit
• Shipping costs are non-refundable
Return Policy Details
Eligible Items
✓ Returnable Items
- • Unworn clothing with original tags
- • Items in original packaging
- • Accessories in new condition
- • Items purchased within 30 days
✗ Non-Returnable Items
- • Worn or damaged items
- • Items without original tags
- • Sale items (unless defective)
- • Custom or personalized items
How to Return Items
Contact Customer Service
Email us at returns@caldo-store.com or use our contact form to initiate a return.
Receive Return Authorization
We'll provide you with a return authorization number and shipping instructions.
Package Your Items
Pack items securely with the return authorization number clearly visible.
Ship Your Return
Use the provided shipping label or arrange your own shipping (costs may apply).
Shipping & Costs
Free Returns
- • Defective items
- • Wrong item sent
- • Damaged during shipping
Customer Pays Shipping
- • Change of mind returns
- • Size or fit issues
- • Style preference changes
Exchanges
We currently don't offer direct exchanges. To get a different size or color:
- Return your original item following the process above
- Place a new order for your desired item
- Once we receive your return, we'll process your refund
Tip: To avoid size issues, check our size guide before ordering.
Refund Methods
Need Help?
Our customer service team is here to help with any return questions or issues.
Business Hours
Monday - Saturday: 9AM - 6PM
Sunday: Closed
Response time: Within 24 hours